Credit Cards
Be sure &
cancel your credit cards before you die.
This is so priceless, and so easy to see happening, customer service being what
it is today.
A lady died this past January, and Citibank billed her for February & March for
their annual service charges on her credit card, and then added late fees &
interest on the monthly charge. The balance had been $0.00, now it's somewhere
around $60.00.
A family member placed a call to Citibank:
Family Member: "I'm calling to tell you that she died in January."
Citibank: "The account was never closed and the late fees & charges still
apply."
Family Member: "Maybe you should turn it over to collections."
Citibank: "Since it is two months past due, it already has been."
Family Member: So, what will they do when they find out she is dead?"
Citibank: "Either report her account to the frauds division or report her to
the credit bureau; maybe both!"
Family Member: "Do you think God will be mad at her?"
Citibank: "Excuse me?"
Family Member: "Did you just get what I was telling you . . . the part about
her being dead?"
Citibank: "Sir, you'll have to speak to my supervisor"
Supervisor gets on the phone.
Family Member: "I'm calling to tell you, she died in January."
Citibank: "The account was never closed and the late fees & charges still
apply."
Family Member: "You mean you want to collect from her estate?"
Citibank: (Stammer) "Are you her lawyer?"
Family Member: "No, I'm her great nephew." (Lawyer info given)
Citibank: "Could you fax us a certificate of death?"
Family Member: "Sure." (the fax number is given)
After they get the fax ...
Citibank: "Our system just isn't setup for death. I don't know what more I can
do to help."
Family Member: "Well, if you figure it out, great! If not, you could just keep
billing her. I don't think she will care."
Citibank: "Well, the late fees & charges do still apply."
Family Member: "Would you like her new billing address?"
Citibank: "That might help."
Family Member: "Odessa Memorial Cemetery, Highway 129, Plot Number 69."
Citibank: "Sir, that's a cemetery!"
Family Member: "What do you do with dead people on your planet?"
What fun it is dealing with "customer service"